How can we help you?
WHAT STEPS DO I NEED TO FOLLOW TO PLACE AN ORDER?
Access our products catalogue through the vertical menu on the left. Select the products and add them to the basket by clicking on “Add to cart”. When you have your selection, you will be able to place your order in the following steps:
1. Basket. Go to the basket on the upper right corner of the site. Here, you will be able to remove articles or add quantities. Click on “Checkout”.
2. Order Summary. A screen will appear with a summary of your purchase, the total amount due with shipping included. You will be able to modify the articles by clicking on “Show bag”, it will appear on the right of the screen.
3. Your details. If you already have a BIMBA Y LOLA Online Store account, you will only need to introduce your email and password and the system will recover your details. If you do not have an account, you will have to click on “Create account” and fill in your details.
4. Shipping Details. You will be able to check your shipping and billing details and modify them, add delivery notes, ask for an invoice (just for Spain) or select the gift option.
6. Payment. The payment gateway will appear for you to fill in your bank details, your PayPal registration details or the information for the bank transfer will be shown, depending on the method of payment chosen.
7. Order Reception. You will see a window with a summary of your order. You will be able to print or view it on your account (Orders). This information, along with the personal details you have provided, will be sent to you by email.
HOW CAN I KNOW IF MY ORDER IS BEING PROCESSED?
As soon as you place your order, you will receive an email confirming it.
When it be sent, you will receive another email with the tracking number, which will enable you to track your shipment on the transport company website.
Moreover, you will also be able to check the status of your order on your account, on “Orders”.
HOW CAN I PAY FOR MY PURCHASES?
Payments can be made via credit or debit card (Visa, Visa Electron, MasterCard & Maestro), by PayPal or bank transfer (except those orders made from Spain).
If you choose PayPal as the payment method, for security reasons, no changes in the delivery address will be allowed once the order be placed.
CAN I CANCEL MY ORDER?
You will be able to cancel your order, provided it has not been sent yet, by sending your request to email@example.com.
CAN I ASK FOR AN INVOICE ?
An invoice can only be requested if your purchase is carried out from Spain. When inserting your details, you will be able to select “company” or “individual”. If the “company” option is chosen, you will need to introduce your fiscal details at registration and, during the purchasing process, mark the “invoice” option. If to the contrary you mark the option “individual”, you will be able to request the invoice during the purchasing process during which we will ask you for your fiscal ID number.
VAT taxpayers (companies, institutions, organizations…) residing in the European Union and in possession of an EC tax code number, will be exempt from paying VAT, with the indispensable condition that you send us this documentation via email to: firstname.lastname@example.org. Upon reception of the necessary documentation, we shall verify your data and, if they are correct, shall proceed with the VAT refund.
WHY DO I HAVE TO REGISTER?
Once you have registered, you will not need to reintroduce your details any more, simply enter your email address and password and the system will remember your personal data.
Furthermore, you will also have access to the area “My Account”, where you will be able to see the orders you have placed, the orders status and modify your details.
HOW CAN I REGISTER?
You just have to click on “My account” on the right top corner of the screen, select the section for new users and fill in the details requested.
WHAT SHOULD I DO IF I FORGET MY PASSWORD?
If you forget your password, go to “My account” to the area “Registered Users” and click on “Recover password”. Then, insert your email address and click on “Send”. You will receive an email with your new password in few minutes.
IN WHICH COUNTRIES CAN I BUY ONLINE?
We currently ship orders to Germany (except the island of Helgoland and the city of Büsingen), Austria, Belgium, Bulgaria, Cyprus, Denmark (except the Faroe Islands and Greenland), Slovakia, Slovenia, Spain (only Peninsular and Balearic Islands), Estonia, Finland (except the Aland Islands), France (only continental, exc. foreign territories), Greece (except Mount Athos), Hungary, Ireland, Italy (except San Marino, Livigno, Campione and Italian waters of Lago di Lugano), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, United Kingdom (except the Channel Islands and Gibraltar), Czech Republic, Romania and Sweden.
HOW MUCH IS THE POSTAGE?
For Spain and Portugal, the postage is 5 € per order. For orders over 50 €, postage is free.
For all other countries the shipping fees are as follows:
10€: France, Monaco, Belgium, Luxembourg, Netherlands, Germany, Austria, Denmark and Italy.
15€: Madeira, Azores, Slovenia, Slovakia, Finland, Hungary, Poland, Czech Republic, Sweden, Ireland, Bulgaria, Estonia, Latvia, Lithuania, Romania, Greece, Malta and Cyprus.
£15: The United Kingdom
WHAT IS THE DELIVERY TIME?
Deliveries are made via courier service and the approximate delivery time is 2-7 working days, depending on destination country.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If after 10 days from the confirmation of your order you have not received your parcel yet, please contact us on our email email@example.com
CAN THE DELIVERY COUNTRY BE DIFFERENT FROM THE PURCHASE COUNTRY?
You cannot make an order from one country and have it delivered to a different one as each country has its own online store with its own prices and shipping cost.
If you want to receive your order in a different country from the one you are registered in, you have to make a new registration from the country you want your order to be delivered.
CAN I SEND MY ORDER AS A GIFT?
We offer you the possibility of sending gifts via our website. Place your order as usual, select the delivery address where you want to send the gift and select the gift option. Moreover, you will be able to write a personalized message for the addressee.
HOW CAN I MAKE A RETURN?
You can return any item if you are not fully satisfied. You have 30 days from the purchase to return a product.
You can make a return in any of our stores (except Canary Islands, El Corte Inglés, Printemps and outlets) free of charge, or by post or courier. In case of not doing it through a store, we recommend that you use a recorded delivery system. It is only allowed to return in shops of the same purchase country.
For returns by post or courier, you have to send the items together with the return form to the following address:
BIMBA Y LOLA
(almacén Store online)
Parque Tecnológico y Logístico de Vigo
Texvigo, Nave D13
You, the client, are responsible for the cost of returning goods; we will not accept any returns made freight collect. The shipping cost will not be refunded in any case.
In those cases where payment has been made via bank transfer, for the refund to be carried out, the returns form must detail the bank account details into which the refund should be made.
For return of jewelry and accessories is essential that the security seal is kept intact. No exchanges or returns on items of cosmetics, bath and linen will be accepted.
For further details regarding returns and exchanges please see purchase Terms and Conditions.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED GOOD OR A WRONG ORDER?
If you receive a wrong order or a faulty product you should contact us immediately, within 24 hours, at firstname.lastname@example.org indicating the discrepancy or problem and your personal details and order number. We shall promptly contact you to resolve the incident.
Incidences will always be dealt with from the purchase country.
WHAT SHOULD I DO IF I WISH TO RETURN AN ORDER I HAVE RECEIVED AS A GIFT?
You should follow the same process as for a normal return, but the refund shall be made to the person who made the purchase.
IS IT SAFE TO BUY AT BIMBA Y LOLA?
At BIMBA Y LOLA we are very concerned with security and guaranteeing and protecting our clients’ privacy. For this reason we guarantee that your data will be treated under the strictest levels of security.
The credit card transactions are transferred via a SSL (Secure Socket Layering) safe server. When the letters “http” change to “https”, the “s” indicates that you are in a SSL area, your navigator may also inform you of the site security via a pop-up message. SSL encrypts the personal information via the transportation of data.
Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to: email@example.com
HOW CAN I DEACTIVATE MY ACCOUNT FROM THE BIMBA Y LOLA DATABASE?
Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to firstname.lastname@example.org or send a letter accompanied by a copy of national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.
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