FAQ
HOW CAN I CHECK MY ORDER STATUS?
Once you have completed your order, you will receive a purchase confirmation email. You will also see the order, its details and its identification number in your BIMBA Y LOLA account.
Once the order has been prepared and sent to the transport company, you will receive a dispatch confirmation email with all the information needed to track it in real time. Remember that the tracking code for your shipment will not be activated by the transport company immediately. It may take up to 24 hours for the link to show you information on the delivery process.
You can also check your order status in the 'Orders' section of your account.Need help?
Once the order has been prepared and sent to the transport company, you will receive a dispatch confirmation email with all the information needed to track it in real time. Remember that the tracking code for your shipment will not be activated by the transport company immediately. It may take up to 24 hours for the link to show you information on the delivery process.
You can also check your order status in the 'Orders' section of your account.Need help?
WHEN DO I GET MY REFUND?
Refunds of in store returns: On your visit to your nearest store, our product experts will review the product and register the refund which will be immediately process through to the original payment method. You will see your funds credited back into your account within a max period of 5 WORKING days, standard interbank refunds operations timeframe. May the case be the funds are not credited yet into your account after 5 working days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.
Refunds of returns delivered by courier: Once the order arrives back to our warehouse, and upon its quick inspection, the refund will be process automatically. Through your BIMBA Y LOLA account we will confirm the approval of your refund. Please bear in mind though it may take up to 5 WORKING days for the funds to be credited back into your account -this timeframe depends on the bank branch you work with-. May the case be the funds are not credited yet into your account after 5 WORKING days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.
Refunds of click and collect orders expired in store: Click & collect orders expire 7 days upon delivery in store -we will send you an email confirmation on arrival and an additional reminder email 3 days before expiration. In case the order expires, our product experts will send the order back for quality review to our distribution center before it is available again for sale. We will send you a notification through your BIMBA Y LOLA account confirming the expiration of your order. From that moment, may the case be the funds are not credited yet into your account within 5 WORKING days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.Need help?
Refunds of returns delivered by courier: Once the order arrives back to our warehouse, and upon its quick inspection, the refund will be process automatically. Through your BIMBA Y LOLA account we will confirm the approval of your refund. Please bear in mind though it may take up to 5 WORKING days for the funds to be credited back into your account -this timeframe depends on the bank branch you work with-. May the case be the funds are not credited yet into your account after 5 WORKING days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.
Refunds of click and collect orders expired in store: Click & collect orders expire 7 days upon delivery in store -we will send you an email confirmation on arrival and an additional reminder email 3 days before expiration. In case the order expires, our product experts will send the order back for quality review to our distribution center before it is available again for sale. We will send you a notification through your BIMBA Y LOLA account confirming the expiration of your order. From that moment, may the case be the funds are not credited yet into your account within 5 WORKING days, we would suggest you to contact to your bank branch. May you see a discrepancy between the amount refunded and that expected of your original return, please contact our customer service.Need help?
HOW DO I PLACE AN ORDER?
Select the products and add them to the shopping basket by clicking on the “add to bag” button. To complete your purchase:
1. Click on the basket located in the top right-hand corner of the page. Here you can add or remove items .Then, click on “checkout”.
2. A screen will appear showing a summary of your order and the total amount to be paid, including shipping costs.
3. “Place Order” If you have already registered to bimbaylola.com enter your e-mail and password, and the system will retrieve your details. If you do not have an account, you click on “create account” and enter the details requested.
4. In the next step you should, select your delivery method, complete your shipping and billing details. In this step you may also include any additional delivery comments, request an invoice (only for Spain) and/or select the Send as a gift option.
5. After clicking the button “Continue”, select method of payment, accept the terms and conditions and click on “confirm order”.
6. You will then be asked to enter your credit/debit card details or PayPal registration data. If an error were to occur during payment you will be asked to choose a different payment method.
7. If your payment has been successful an order confirmation screen will appear which you may print or verify in your account (Orders). Order confirmation will also be sent to you via email.
Need help?
1. Click on the basket located in the top right-hand corner of the page. Here you can add or remove items .Then, click on “checkout”.
2. A screen will appear showing a summary of your order and the total amount to be paid, including shipping costs.
3. “Place Order” If you have already registered to bimbaylola.com enter your e-mail and password, and the system will retrieve your details. If you do not have an account, you click on “create account” and enter the details requested.
4. In the next step you should, select your delivery method, complete your shipping and billing details. In this step you may also include any additional delivery comments, request an invoice (only for Spain) and/or select the Send as a gift option.
5. After clicking the button “Continue”, select method of payment, accept the terms and conditions and click on “confirm order”.
6. You will then be asked to enter your credit/debit card details or PayPal registration data. If an error were to occur during payment you will be asked to choose a different payment method.
7. If your payment has been successful an order confirmation screen will appear which you may print or verify in your account (Orders). Order confirmation will also be sent to you via email.
Need help?
CAN I SEND MY ORDER AS A GIFT?
We offer the possibility for you to send gifts via bimbaylola.com. Simply follow the usual purchasing process, select the address to which you wish to send the gift and mark the “send as a gift” option. You can also write a personalised message to the recipient.
You can request it too contacting our Customer Care team.Need help?
You can request it too contacting our Customer Care team.Need help?
HOW CAN I PAY FOR MY PURCHASES?
Payment can be made by credit or debit card (Visa, Visa Electron, MasterCard and Maestro), KLARNA Pay Later (option only available in Germany, United Kingdom and Belgium), KLARNA Pay over time (option only available in United Kingdom), Bancontant or via PayPal.
For security reasons no changes can be made to delivery address if PayPal has been selected.Need help?
For security reasons no changes can be made to delivery address if PayPal has been selected.Need help?
CAN I ASK FOR AN INVOICE?
An invoice can only be issued for purchases made from Spain. When you enter your details you should indicate “corporate” or “private”. If you select “corporate” you must enter the taxcode details during registration and during the purchasing process you should mark the “invoice” option. However, if you select the option “private”, you can request the invoice during the purchasing process, at which point we will request your Taxpayer’s Identification Number.
Need help?
Need help?
CAN I CANCEL MY ORDER?
As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet begun. Please contact our customer care team to manage your cancellation request.
If it is too late to cancel your order and you still want to return an item upon delivery, please follow our return process.
Need help?
If it is too late to cancel your order and you still want to return an item upon delivery, please follow our return process.
Need help?
WHY MUST I REGISTER?
By registering you will not have to re-enter all your personal details. When you access your account you will also be able to view all your orders, their status and modify your personal details.Need help?
HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?
Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the ‘“gift order” option, your message will also be featured.
You can also check your order status from your account in the "Orders” section. Need help?
You can also check your order status from your account in the "Orders” section. Need help?
HOW DO I REGISTER?
To register click on “My account” in the top right-hand corner of the screen, then click on "Create Account" and complete the details requested.Need help?
WHAT CAN I DO IF I FORGET MY PASSWORD?
If you have forgotten your password click "Forgotten your password?". You will be asked to enter the email address used to register your account and then click “Send”. In a few minutes you will receive an e-mail with your new password.Need help?
WHERE DO BIMBA Y LOLA DELIVER TO?
Currently, we deliver to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France (Continental only, excluding overseas territories), Germany (except Helgoland Island and the city of Büsingen), Greece (except Mount Athos), Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Italian waters of Lake Lugano), Latvia, Lithuania*, Luxembourg, Malta, Mexico, The Netherlands, Poland, Portugal, Romania*, Slovakia, Singapore, Slovenia, Spain (except Ceuta y Melilla), Sweden and the United Kingdom (except Northern Ireland, Channel Islands and Gibraltar).
*Due to operational reasons we are not able to sell in this market until April 2021. Sorry for the incovenience. Need help?
*Due to operational reasons we are not able to sell in this market until April 2021. Sorry for the incovenience. Need help?
WHAT ARE THE DELIVERY CHARGES?
For Spain (Peninsula and Balearic Islands) and Portugal, standard delivery is €3.50 or €5 for express delivery. Standard Delivery is free for all orders over €30.
For Canary Islands the cost of delivery is €5, it is free of charge for orders over €50.
For Madeira and Azores,the cost of delivery for all orders is 15€
For the United Kingdom the delivery charge is £4.50. For orders over £100 delivery is free of charge.
For Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden, the cost of delivery is €4.50. Delivery is free of charge for orders over €100.
Need help?
For Canary Islands the cost of delivery is €5, it is free of charge for orders over €50.
For Madeira and Azores,the cost of delivery for all orders is 15€
For the United Kingdom the delivery charge is £4.50. For orders over £100 delivery is free of charge.
For Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden, the cost of delivery is €4.50. Delivery is free of charge for orders over €100.
Need help?
HOW LONG IS THE LEAD TIME?
Consignments are sent via a courier company, and the approximate lead time is from 2 to 7 working days, depending on the destination country and the method of dispatch.Need help?
WHAT CAN I DO IF MY ORDER DOESN’T ARRIVE?
If within 10 working days of the confirmation of your order you still have not received the package, please contact us on our contact form.Need help?
CAN MY ORDER BE DELIVERED ABROAD?
Orders can only be delivered to addresses in the market in which your account is registered.
If you wish to send items to a different market you will have to open a new account from the country to which you want send the items. Please note that different prices and delivery charges may apply.
In the particular case of Spain, Peninsula and Balearic Islands market is different from Canary Islands one
Need help?
If you wish to send items to a different market you will have to open a new account from the country to which you want send the items. Please note that different prices and delivery charges may apply.
In the particular case of Spain, Peninsula and Balearic Islands market is different from Canary Islands one
Need help?
WHAT CAN I DO IF I RECEIVE A FAULTY PRODUCT OR THE WRONG DELIVERY?
If you receive the wrong item or a faulty product you should contact us immediately, within 24 hours,on our contact form, indicating the discrepancy or problem, your personal details and order number. We will contact you as soon as possible to resolve the incident.
Incidents will always be dealt with in the same market as the purchase.
Need help?
Incidents will always be dealt with in the same market as the purchase.
Need help?
HOW DO I RETURN AN ITEM RECEIVED AS A GIFT?
You should follow the same process as for a normal return, but the refund shall be made to the person who made the purchase.Need help?
IS IT SAFE TO BUY AT BIMBA Y LOLA?
At BIMBA Y LOLA we are very concerned with security and guaranteeing and protecting our clients’ privacy. For this reason we guarantee that your data will be treated under the strictest levels of security.
The credit card transactions are transferred via a SSL (Secure Socket Layering) safe server. When the letters “http” change to “https”, the “s” indicates that you are in a SSL area, your navigator may also inform you of the site security via a pop-up message. SSL encrypts the personal information via the transportation of data.
Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to: lopd@bimbaylola.com
Need help?
The credit card transactions are transferred via a SSL (Secure Socket Layering) safe server. When the letters “http” change to “https”, the “s” indicates that you are in a SSL area, your navigator may also inform you of the site security via a pop-up message. SSL encrypts the personal information via the transportation of data.
Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to: lopd@bimbaylola.com
Need help?
HOW CAN I UNSUBSCRIBE FROM BIMBA Y LOLA’S DATABASE?
Your details will be treated in accordance with Law 15/1999, of the 13th of December, the Personal Data Protection Act, and at any time you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending us written notice from the email address used to set-up your registration to lopd@bimbaylola.com or send a letter accompanied by a copy of national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.Need help?
