FAQ

1.1.HOW CAN I REGISTER ON BIMBAYLOLA.COM?

Creating an account is quick and easy. Click on +INFO in our website or app. If you are already registered with BIMBA Y LOLA, enter your email address and password and click “ENTER”. Otherwise please fill in the "REGISTER" form and follow the steps. We kindly suggest you be as meticulous as possible when providing your details to make sure your BIMBA Y LOLA experience is smooth and frictionless.

Alternatively, you can check out as a guest or use your Facebook or Google accounts, but you won’t be able to enjoy our special promotions, personalized recommendations and some of our exclusive content.

1.2.WHAT ARE THE ADVANTAGES OF BEING A REGISTER USER?

As a registered user, you will be able to access exclusive options and services:

- 2-click ordering
- Save for Later
- Orders & Returns info
- Personalized recommendations
- Special promotions
- Exclusive content

1.3.WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, please click on +INFO in our website or app, click on “ACCOUNT”, click on “FORGOTTEN PASSWORD” and enter the email address you registered with.

We will send you an email right away with a link to reset your password. Click on the link, follow the instructions, input your new password and confirm it in the next field.

If you do not receive our email immediately, please check your spam folder. If the problem persists, contact our Customer Care team to get assistance.

1.4.HOW CAN I MODIFY MY ACCOUNT DETAILS?

To make sure your BIMBA Y LOLA experience runs smoothly, you can edit your personal details (except the email address you registered with) and preferences from your account at any time. To do so, simply log into your account by clicking +INFO > ACCOUNT.

1.5.HOW CAN I DELETE MY DETAILS FROM BIMBA Y LOLA´S DATABASE?

Your details will be treated in accordance with European General Data Protection Regulation (GDPR) 2016/679. At any time, you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending written notice to lopd@bimbaylola.com from the email address used to set up your registration, or by sending a letter accompanied by a copy of your national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.

2.1.HOW DO I PLACE AN ORDER ON BIMBAYLOLA.COM?

2.2.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

2.3.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

2.4.IS IT SAFE TO BUY ON BIMBAYLOLA.COM?

o ensure credit and debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will then authorize the operation.

BIMBA Y LOLA strictly complies with all data protection regulations imposed by each payment method you may use to make your purchase.

2.5.HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the ‘“It’s a gift” option, your message will also be featured.

As a registered user, you can also check your order status from your account in the "ORDER & RETURNS” section.

2.6.CAN I MODIFY MY SHIPPING ADDRESS?

o ensure fast logistics and high standards for deliveries, we contract with the best transport partners. As a result, we may not be able to modify the delivery address for your order after it has been placed. Please contact our transport partner if you need to correct the delivery details.

When selecting PayPal as your payment method, no changes can be made to the delivery address once the order has been placed.

We kindly recommend updating your BIMBA Y LOLA account details when necessary, to make sure your next shopping experience is smooth and frictionless.

2.7.CAN I CANCEL MY ORDER?

As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet begun. Please contact our customer care team to manage your cancellation request.

If it is too late to cancel your order and you still want to return an item upon delivery, please follow our return process.

3.1.THE ITEM I WANT IS SOLD OUT. HOW AM I NOTIFIED THAT IT IS BACK IN STOCK?

If an item is out of stock or temporarily unavailable in your size, you can subscribe to our “NOTIFY ME”. From the item’s product page, simply select your size and enter your email address to be notified once it becomes available again.

Please note that opting for “NOTIFY ME” does not imply any kind of reservation. Once notified, you must hurry up if you don’t want to miss your chance!

3.2.WHAT SIZE SHOULD I ORDER?

To help you find the most suitable size, we have made available a size guide for our “Clothes”, “Shoes”, “Rings” and “Hats” categories. From our website, click on the product page of your desired item and find our size guide right below the pictures.

How to measure

Bust: Measure around the broadest part of your bust.
Waist: Measure around your natural waistline.
Hips: Measure around the fullest part of your hips.

How to measure

Measure the distance between the back of your heel and your longest toe.

How to measure

Measure around the fullest part of the head.

3.3.HOW DO I CARE FOR MY ITEMS?

All of our items come with a care label. We strongly recommend following these instructions.

For additional questions regarding product care please contact our Customer Care team here.

4.1.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

4.2.HOW CAN I RETURN AN ITEM RECEIVED AS A GIFT?

The recipient of a gift may return a product they are not fully satisfied with.

5.1.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

6.1.WHAT IS BIMBA Y LOLA´S SHIPPING POLICY?

BIMBA Y LOLA will not send any order to post office boxes or military bases.

Orders will not be accepted if we are unable to identify a valid recipient/address.

6.2.WHERE DOES BIMBA Y LOLA SHIP TO?

6.3.CAN MY ORDER BE DELIVERED ABROAD?

7.1.HOW DO I RETURN AN ITEM?

DHL Office: free returns at any DHL office. Follow these steps to make the return:

- Go to My Account > Orders > Request Return and select the items you want to return.
- Put the sticker you received in the original package on the outside of the return box.
- If you do not have the sticker, print and paste the return label that is automatically formulated after clicking "Request Return".
- Show this label in the Post Office to send it.

Via post or courier: The cost and responsibility of the delivery of the items will be assumed by the sender. If you are not making the return in store, we recommend you send the product(s) by registered post, for your security. Follow these steps to make the return:

Put the sticker you received in the original package on the outside of the return box. If you do not have the sticker, put the delivery note that you will find in My account > Orders > Download Delivery Note inside the box and send the package to the following address:

Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.

Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition. In compliance with current health and safety regulations, and for your own safety, no refunds of cosmetic goods, toiletries or underwear will be accepted if the safety seals are not intact.

Follow the status of your return using the tracking number on the transport company's website.

For more information, see the Terms and Conditions of purchase.

7.2.WHEN DO I GET MY REFUND?

BIMBA Y LOLA refunds are issued to your original payment method.

We will notify you as soon as your return has been approved, either in store or by our distribution center.

7.3.WHAT SHOULD I DO IF I HAVE RECEIVED A FAULTY OR INCORRECT PRODUCT?

Despite the fact that all of our products go under the strictest quality controls before being shipped, in the unlikely event of receiving a faulty product, you will have to contact our Customer Service and provide us with the following information:

- Order number
- Product reference
- Brief description of the possible defect
- One or more photographs/video of the affected area and the whole product

We will examine the returned product carefully and notify you by email whether the item should be replaced or refunded.

In the event of damaged packaging, please notify the courier service as soon as you receive your order.

7.4.CAN I EXCHANGE AN ITEM?

A BIMBA Y LOLA online exchange feature is not yet available, though we do not rule it out in the future!

Meanwhile, you can place a new order for the desired item and simply return the original one.

8.1.HOW CAN I CHECK MY ORDER STATUS?

Once your order is with our transport partner and the delivery process has started, you will receive an email providing you with a tracking number to check the delivery status of your parcel. The activation of the tracking number may take a maximum of 24 hours from the shipment confirmation sent to you by email. Please allow some time to be able to follow your order.

As a registered user, you can also follow the status of your delivery from your account.