RETURNS

1.Return details

Return method Cost Timeframe
In store FREE Within 30 days of the date of purchase
Via post or courier To be assumed by customer Within 30 days of the date of purchase

Return method: In store

Cost: FREE

Timeframe: Within 30 days of the date of purchase

Return method: Via post or courier

Cost: To be assumed by customer

Timeframe: Within 30 days of the date of purchase

You can return your order up to 30 days after the purchase date:

1. In store: you can return your order for free at any store in France. You just have to show your purchase receipt (delivery note) or the sticker you received with your order.

2. Through a courier company: send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail.

Follow these steps to return the item(s):

- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.

Return address:

BIMBA Y LOLA
Estrada Peinador - Os Valos, 127
36415 Mos
Pontevedra
Spain

Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.

Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition. In compliance with current health and safety regulations, and for your own safety, no refunds of cosmetic goods, toiletries or underwear will be accepted if the safety seals are not intact.

Masks, for hygiene reasons and for your own safety, cannot be returned.

Follow the status of your return using the tracking number on the transport company's website.

For more information, see the Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

2.Refund

Return method Refund time frame
In store 5 working days
Via post or courier 5 working days from reception and validation in our distribution center
Click&Collect order expired in store 5 working days from order expiration

Return method: In store

Refund time frame: 5 working days

Return method: Via post or courier

Refund time frame: 5 working days from reception and validation in our distribution center

Return method: Click&Collect order expired in store

Refund time frame: 5 working days from order expiration

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher.

We will notify you as soon as your return has been approved, either in store or by our distribution center.