COVID-19 INFORMATION

Following the instructions of the World Health Organisation, we made the decision to temporarily close our stores.

You can still shop at the online store www.bimbaylola.com. Our warehouse is open and operating normally. We are preparing your orders to send them out as soon as possible, and we apologise for any delays encountered.

Thank you for your understanding.

KEEP ON TOGETHER

 
 

DELIVERY
Free delivery on all orders.
Safety protocol in our distribution centre.
Contact-free delivery - Secure signature.

 

RETURNS
Extension of the returns period to 30 days as of the reopening of our stores, both for in-store and online purchases.

 

CUSTOMER SERVICE
Monday to Friday during the usual opening hours.
100% of employees in the contact center are working remotely.

 

DELIVERY
Free delivery on all orders.
Safety protocol in our distribution centre.
Contact-free delivery - Secure signature.

 
 

RETURNS
Extension of the returns period to 30 days as of the reopening of our stores, both for in-store and online purchases.

 
 

CUSTOMER SERVICE
Monday to Friday during the usual opening hours.
100% of employees in the contact center are working remotely.

 
 

DELIVERY

 

We offer free home delivery on all your orders.

Orders may be subject to short delays or restrictions as a result of any goods transit or mobility measures that may be established.

We have adapted our operations and safety and hygiene protocol in our distribution centre to cover our activities.

Couriers have adapted all of their delivery processes: contact-free delivery, secure signature, maintaining the prudential safety distance.

 
 

RETURNS

 

Extension of the returns period to 30 days as of the reopening of our stores, both for in-store and online purchases.

In-store return: temporarily unavailable.

 
 

CUSTOMER SERVICE

 

Our Customer Service Center is still active from Monday to Friday during its usual hours.

We have implemented REMOTE WORKING as an optimal solution for our Customer Service teams, reinforcing compliance with individual health and hygiene measures.

CUSTOMER SERVICES OPENING HOURS

M-F

9am to 5pm

Telf. +44 203 514 81 72