FAQ

  • 1.REGISTER
  • 2.HOW TO BUY
  • 3.PRODUCTS
  • 4.GIFT ORDER
  • 5.PAYMENT METHODS
  • 6.SHIPPING
  • 7.RETURNS
  • 8.TRACK ORDER

1.Register

1.1.HOW CAN I REGISTER ON BIMBAYLOLA.COM?

Creating an account is quick and easy. Click on visible on our website or app. If you are already registered with BIMBA Y LOLA, enter your email address and password and click "ENTER". Otherwise please fill in the "REGISTER" form and follow the steps.

1.2.WHAT ARE THE ADVANTAGES OF BEING A REGISTERED USER?

As a registered user, you will be able to access exclusive options and services:

- Save for later
- Orders & Returns info
- Personalized recommendations
- Special promotions
- Exclusive content

1.3.WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, please click on on our website or app, click on "FORGOT PASSWORD?" and enter the email address you registered with.

We will send you an email right away with a link to reset your password. Click on the link, follow the instructions, input your new password and confirm it in the next field.

If you do not receive our email immediately, please check your spam folder. If the problem persists, contact our Customer Care team to get assistance.

1.4.HOW CAN I MODIFY MY ACCOUNT DETAILS?

To make sure your BIMBA Y LOLA experience runs smoothly, you can edit your personal details (except the email address you registered with) and preferences from your account at any time. To do so, simply log into your account via .

1.5.HOW CAN I DELETE MY DETAILS FROM BIMBA Y LOLA’S DATABASE?

Your details will be treated in accordance with European General Data Protection Regulation (GDPR) 2016/679. At any time, you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending written notice to lopd@bimbaylola.com from the email address used to set up your registration, or by sending a letter accompanied by a copy of your national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.

2.HOW TO BUY

2.1.HOW DO I PLACE AN ORDER ON BIMBAYLOLA.COM?

1.- Browse our products:

You can browse all categories on the BIMBA Y LOLA website. Simply click on a product to be taken to its product page to find all relevant information (sizing, composition, color options, shipping, returns, etc.).

2.- Select your products:

Add items directly from the grid to your Shopping bag by selecting the item using the quick shop icon and the size (if applicable). From a product page, select color and size (if applicable), and simply add to your Shopping bag clicking on “ADD TO BAG”.

3.- Shopping Bag:

Review your selected items by clicking on the “SHOPPING BAG” icon at the upper right corner of the website or app page, and proceed to checkout.

At any time before checkout you can edit, add or remove any item, and also review the subtotal amount with any discounts applied. Delivery charges will also be displayed (if applicable).

You can also save any product for later (to make a future purchase, or if a product is temporarily unavailable, etc.) by simply selecting “SAVE FOR LATER” from the product page.

4.- Checkout:

a) Purchase details: Review the full summary of your order details.

b) Placing your order:

- As a registered user, simply log in with your email address and password to access your saved preferences and breeze through checkout.
- Finally, you can check out as a guest. You will be able to become a registered user after your order is placed: we will only ask you to create a password for your account to be set up.

c) Shipment: BIMBA Y LOLA will automatically offer all available shipment options. We kindly invite you to carefully review all details to ensure a flawless delivery.

d) Payment method: Select your preferred method of payment and securely enter your details as requested.

e) Last step: Click on “PLACE ORDER”.

f) Your order is confirmed. You will receive an order confirmation by email within minutes. Additionally, if you are a registered user, you can access your order details at any time from your BIMBA Y LOLA account through “ACCOUNT > ORDERS & RETURNS”.

Congrats, you are now part of the BIMBA Y LOLA World!

2.2.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

2.3.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro) and PayPal. Please note that gift cards and vouchers are not valid as online payment methods.

2.4.IS IT SAFE TO BUY ON BIMBAYLOLA.COM?

To ensure credit and debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will then authorize the operation.

BIMBA Y LOLA strictly complies with all data protection regulations imposed by each payment method you may use to make your purchase.

2.5.HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the “gift order” option, your message will also be featured.

As a registered user, you can also check your order status from your account in the "ORDERS & RETURNS” section.

2.6.CAN I MODIFY MY SHIPPING ADDRESS?

To ensure fast logistics and high standards for deliveries, we contract with the best transport partners. As a result, we may not be able to modify the delivery address for your order after it has been placed. Please contact our transport partner if you need to correct the delivery details.

When selecting PayPal as your payment method, no changes can be made to the delivery address once the order has been placed.

We kindly recommend updating your BIMBA Y LOLA account details when necessary, to make sure your next shopping experience is smooth and frictionless.

2.7.CAN I CANCEL MY ORDER?

As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet begun. Please contact our customer care team to manage your cancellation request.

If it is too late to cancel your order and you still want to return an item upon delivery, please follow our return process.

3.Products

3.1.THE ITEM I WANT IS SOLD OUT. HOW AM I NOTIFIED THAT IT IS BACK IN STOCK?

If an item is out of stock or temporarily unavailable in your size, you can subscribe to our “NOTIFY ME”. From the item’s product page, simply select your size and enter your email address to be notified once it becomes available again.

Please note that opting for “NOTIFY ME” does not imply any kind of reservation. Once notified, you must hurry up if you don’t want to miss your chance!

3.2.WHAT SIZE SHOULD I ORDER?

To help you find the most suitable size, we have made available a size guide for our “Ready to wear”, “Shoes”, “Ring” and “Hats” categories. From our website, click on the product page of your desired item and find our size guide right below the pictures.

Clothes

How to measure

Bust: Measure around the broadest part of your bust.
Waist: Measure around your natural waistline.
Hips: Measure around the fullest part of your hips.

Body measurements (cm)

XXS XS XS-S S M M-L L XL
Size 34 36 36-38 38 40 40-42 42 44
Chest 80 84 88 88 92 96 96 100
Waist 68 72 76 76 80 84 84 88
Hips 88 92 96 96 100 104 104 108
Thigh 21 21,75 22,5 23,25 24

Body measurements (inches)

XXS XS XS-S S M M-L L XL
Size 34 36 36-38 38 40 40-42 42 44
Chest 30 32.5 33 33 34.5 36 36 37.5
Waist 23.5 25 26.5 26.5 28 30 30 31.5
Hips 33 34.5 36 36 37.5 39.5 39.5 42.5
Thigh 21 21,75 22,5 23,25 24

Size conversion

XXS XS XS-
S
S M M-
L
L XL
BIMBA Y LOLA 34 36 36-
38
38 40 40-
42
42 44
EU 34 36 36-
38
38 40 40-
42
42 44
FR 36 38 38-
40
40 42 42-
44
44 46
IT 38 40 40-
42
42 44 44-
46
46 48
UK 6 8 8-
10
10 12 12-
14
14 16
US 2 4 4-
6
6 8 8-
10
10 12
MX number 34 36 38 38 40 40 42 44
MX alphanumeric EECH ECH CH CH M M G EG
KR 44 55 55-
66
66 77 77-
88
88 99

Shoes

How to measure

Measure the distance between the back of your heel and your longest toe.

Size guide

S M L XL
Size 35 36 37 38 39 40 41
CM 22,87 23,53 24,20 24,86 25,53 26,20 26,86
INCHES 9 9,26 9,53 9,79 10,05 10,31 10,57

Size conversion

S M L XL
BIMBA Y LOLA 35 36 37 38 39 40 41
EU 35 36 37 38 39 40 41
UK 1 3 4 5 6 7 8
US 5 6 7 8 9 10 11
China 35 36 37 38 39 40 41
Korea 230 236 242 248 254 260 266

RINGS

Size guide

Size 12 14 16 18 UN
DIAMETER MM 16,6 17,2 17,8 18,5
INCHES 0,65 0,68 0,70 0,73

Size conversion

BIMBA Y LOLA 12 14 16 18 UN
EU 52 54 56 58
UK M N-O P Q-R
US 6 7 7,75 8,5
FR 52 54 56 58
IT 52 54 56 58

HATS

How to measure

Measure around the fullest part of the head.

Size guide

Size XS S M UN
PERIMETER CM 55 57 59 59
INCHES 21,65 22,44 23,23

3.3.HOW DO I CARE FOR MY ITEMS?

All of our items come with a care label. We strongly recommend following these instructions.

For additional questions regarding product care please contact our Customer Care team here.

3.4.CAN I ALTER AN ITEM BOUGHT ON BIMBAYLOLA.COM?

At BIMBA Y LOLA, we offer you the possibility of altering any garment you buy either online or in store free of charge.

You can use this service for any piece of clothing during the first month after purchasing it.

How to do it?

All basic alterations for pieces of the current season are included in the service. But rates will apply if the garments are from previous seasons or if the alterations are more intricate.

Are alterations for free?

All basic alterations for pieces of the current season are included in the service. But rates will apply if the garments are from previous seasons or if the alterations are more intricate.

For more information, please get in touch with our Customer Care team.

4.GIFT ORDER

4.1.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box "It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

4.2.HOW CAN I RETURN AN ITEM RECEIVED AS A GIFT?

The recipient of a gift may return a product they are not fully satisfied with.

Return method Cost Timeframe
In store FREE Within 30 days of the date of purchase
Via post or courier To be assumed by customer Within 30 days of the date of purchase

Return method: In store

Cost: FREE

Timeframe: Within 30 days of the date of purchase

Return method: Via post or courier

Cost: To be assumed by customer

Timeframe: Within 30 days of the date of purchase

You can return your order up to 30 days after the purchase date:

1. In store: you can return your order for free at any store in the United Kingdom. You just have to show your purchase receipt (delivery note) or the sticker you received with your order. We will offer the recipient a BIMBA Y LOLA voucher for the same amount.

2. Through a courier company: send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail. The refund will be issued through the original payment method, to the person who made the purchase.

Follow these steps to return the item(s):

- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.

Return address:

BIMBA Y LOLA
92, Kings Road
SW3 4TZ Greater London
United Kingdom

Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.

Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition. In compliance with current health and safety regulations, and for your own safety, no refunds of cosmetic goods, toiletries or underwear will be accepted if the safety seals are not intact.

Masks, for hygiene reasons and for your own safety, cannot be returned.

Follow the status of your return using the tracking number on the transport company's website.

For more information, see the Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

5.PAYMENT METHOD

5.1.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

6.SHIPPING

6.1.WHAT IS BIMBA Y LOLA´S SHIPPING POLICY?

Shipping method Cost Delivery time
Standard home delivery

FREE on orders over £100 (via DHL Express)

£4,50 otherwise

2-3 working days.
In store

FREE (via DHL Express)

2-3 working days.

Shipping method: Standard home delivery

Cost: FREE on orders over £100 (via DHL Express)

£4,50 otherwise

Delivery time: 2-3 working days.

Shipping method: In store

Cost: FREE (via DHL Express)

Delivery time: 2-3 working days.

BIMBA Y LOLA will not send any order to post office boxes or military bases.

Orders will not be accepted if we are unable to identify a valid recipient/address.

Shipping conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

6.2.WHERE DOES BIMBAYLOLA.COM SHIP TO?

Products offered on bimbaylola.com are distributed exclusively within the following countries:

- Austria
- Belgium
- Bulgaria
- Cyprus
- Croatia
- Czech Republic
- Denmark (except Faroe Islands and Greenland)
- Estonia
- Finland (except Aland Islands)
- France (Continental only, excluding overseas territories)
- Germany (except Helgoland Island and the city of Büsingen)
- Greece (except Mount Athos)
- Hungary
- Ireland
- Italy (except San Marino, Livigno, Campione, Italian waters of Lake Lugano)
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- The Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain (except Ceuta y Melilla)
- Sweden
- United Kingdom (except Northern Ireland, Channel Islands and Gibraltar)

BIMBA Y LOLA will not send any order to post office boxes or military bases.

6.3.CAN MY ORDER BE DELIVERED ABROAD?

Orders can only be delivered to addresses in the market you are shopping in. If you wish to send items to a different market, you must do the purchase from that market’s specific website.

Please note that different prices and delivery charges may apply.

7.RETURNS

7.1.HOW DO I RETURN AN ITEM?

Return method Cost Timeframe
In store FREE Within 30 days of the date of purchase
Via post or courier To be assumed by customer Within 30 days of the date of purchase

Return method: In store

Cost: FREE

Timeframe: Within 30 days of the date of purchase

Return method: Via post or courier

Cost: To be assumed by customer

Timeframe: Within 30 days of the date of purchase

You can return your order up to 30 days after the purchase date:

1. In store: you can return your order for free at any store in the United Kingdom. You just have to show your purchase receipt (delivery note) or the sticker you received with your order.

2. Through a courier company: send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail.

Follow these steps to return the item(s):

- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.

Return address:

BIMBA Y LOLA
92, Kings Road
SW3 4TZ Greater London
United Kingdom

Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.

Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition. In compliance with current health and safety regulations, and for your own safety, no refunds of cosmetic goods, toiletries or underwear will be accepted if the safety seals are not intact.

Masks, for hygiene reasons and for your own safety, cannot be returned.

Follow the status of your return using the tracking number on the transport company's website.

For more information, see the Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

7.2.WHEN DO I GET MY REFUND?

Return method Refund time frame
In store 5 working days
Via post or courier 5 working days from reception and validation in our distribution center
Click&Collect order expired in store 5 working days from order expiration

Return method: In store

Refund time frame: 5 working days

Return method: Via post or courier

Refund time frame: 5 working days from reception and validation in our distribution center

Return method: Click&Collect order expired in store

Refund time frame: 5 working days from order expiration

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher.

We will notify you as soon as your return has been approved, either in store or by our distribution center.

7.3.WHAT SHOULD I DO IF I HAVE RECEIVED A FAULTY OR INCORRECT PRODUCT?

Despite the fact that all of our products go under the strictest quality controls before being shipped, in the unlikely event of receiving a faulty product, the quickest solution is to go to the nearest store where an attendant will evaluate the product. If the quality defect is confirmed, and the store has the item in stock, we will exchange the product, or we will refund you instead according to your preference.

If you do not have a store near you, we suggest you contact our Customer Service including the following information:
- Order number
- Product reference
- Brief description of the possible defect
- One or more photographs/video of the affected area and the whole product.

We will examine the returned product carefully and notify you by email whether the item should be replaced (if appropriate) or refunded.

In the event of damaged packaging, please notify the courier service as soon as you receive your order.

7.4.CAN I EXCHANGE AN ITEM?

A BIMBA Y LOLA online exchange feature is not yet available, though we do not rule it out in the future!

Meanwhile, you can place a new order for the desired item and simply return the original one.

8.TRACK ORDER

8.1.HOW CAN I CHECK MY ORDER STATUS?

Once your order is with our transport partner and the delivery process has started, you will receive an email providing you with a tracking number to check the delivery status of your parcel. The activation of the tracking number may take a maximum of 24 hours from the shipment confirmation sent to you by email. Please allow some time to be able to follow your order.

As a registered user, you can also follow the status of your delivery from your account.