RETURNS

Return method	Cost	Timeframe
In store	FREE	Within 30 days of the date of purchase
Via post or courier	To be assumed by customer	Within 30 days of the date of purchase

In store: Free returns at any store in the Netherlands on presentation of the purchase receipt. The refund will be issued through the original payment method, to the person who made the purchase.

By post or courier: The cost and responsibility of the delivery of the items will be assumed by the sender. We recommend you send the product(s) by registered post, for your security. Follow these steps to make the return:

Put the sticker you received in the original package on the outside of the return box. If you do not have the sticker, put the delivery note that you will find in My account > Orders > Download Delivery Note inside the box and send the package to the following address:

Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.

Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition. In compliance with current health and safety regulations, and for your own safety, no refunds of cosmetic goods, toiletries or underwear will be accepted if the safety seals are not intact.

Masks, for hygiene reasons and for your own safety, cannot be returned.

Follow the status of your return using the tracking number on the transport company's website.

For more information, see the Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

Return method	Refund time frame
In store	5 working days
Via post or courier	5 working days from reception and validation in our distribution center
Click&Collect order expired in store	5 working days from order expiration

BIMBA Y LOLA refunds are issued to your original payment method.

We will notify you as soon as your return has been approved by our distribution center.