FAQ

1.1.HOW CAN I REGISTER ON BIMBAYLOLA.COM?

Creating an account is quick and easy. Click on visible on our website or app. If you are already registered with BIMBA Y LOLA, enter your email address and password and click “ENTER”. Otherwise please fill in the "REGISTER" form and follow the steps.

1.2.WHAT ARE THE ADVANTAGES OF BEING A REGISTER USER?

As a registered user, you will be able to access exclusive options and services:

- Save for Later
- Orders & Returns info
- Personalized recommendations
- Special promotions
- Exclusive content
- Make your returns free of charge via Correios or CTT

1.3.WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, please click on visible on our website or app, click on “FORGOT PASSWORD” and enter the email address you registered with.

We will send you an email right away with a link to reset your password. Click on the link, follow the instructions, input your new password and confirm it in the next field.

If you do not receive our email immediately, please check your spam folder. If the problem persists, contact our Customer Care team to get assistance.

1.4.HOW CAN I MODIFY MY ACCOUNT DETAILS?

To make sure your BIMBA Y LOLA experience runs smoothly, you can edit your personal details (except the email address you registered with) and preferences from your account at any time. To do so, simply log into .

1.5.HOW CAN I DELETE MY DETAILS FROM BIMBA Y LOLA'S DATABASE?

Your details will be treated in accordance with European General Data Protection Regulation (GDPR) 2016/679. At any time, you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending written notice to lopd@bimbaylola.com from the email address used to set up your registration, or by sending a letter accompanied by a copy of your national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.

2.1.HOW DO I PLACE AN ORDER ON BIMBAYLOLA.COM?

2.2.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

2.3.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

2.4.IS IT SAFE TO BUY ON BIMBAYLOLA.COM?

To ensure credit and debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will then authorize the operation.

BIMBA Y LOLA strictly complies with all data protection regulations imposed by each payment method you may use to make your purchase.

2.5.HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the “It’s a gift” option, your message will also be featured.

As a registered user, you can also check your order status from your account in the "ORDER & RETURNS” section.

2.6.CAN I MODIFY MY SHIPPING ADDRESS?

To ensure fast logistics and high standards for deliveries, we contract with the best transport partners. As a result, we may not be able to modify the delivery address for your order after it has been placed. Please contact our transport partner if you need to correct the delivery details.

When selecting PayPal as your payment method, no changes can be made to the delivery address once the order has been placed.

We kindly recommend updating your BIMBA Y LOLA account details when necessary, to make sure your next shopping experience is smooth and frictionless.

2.7.CAN I CANCEL MY ORDER?

As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet begun. Please contact our customer care team to manage your cancellation request.

3.1.THE ITEM I WANT IS SOLD OUT. HOW AM I NOTIFIED THAT IT IS BACK IN STOCK?

If an item is out of stock or temporarily unavailable in your size, you can subscribe to our “NOTIFY ME”. From the item’s product page, simply select your size and enter your email address to be notified once it becomes available again.

Please note that opting for “NOTIFY ME” does not imply any kind of reservation. Once notified, you must hurry up if you don’t want to miss your chance!

3.2.WHAT SIZE SHOULD I ORDER?

To help you find the most suitable size, we have made available a size guide for our “Clothes”, “Shoes”, “Rings” and “Hats” categories. From our website, click on the product page of your desired item and find our size guide right below the pictures.

How to measure

Bust: Measure around the broadest part of your bust.
Waist: Measure around your natural waistline.
Hips: Measure around the fullest part of your hips.

How to measure

Measure the distance between the back of your heel and your longest toe.

How to measure

Measure around the fullest part of the head.

3.3.HOW DO I CARE FOR MY ITEMS?

All of our items come with a care label. We strongly recommend following these instructions.

For additional questions regarding product care please contact our Customer Care team here.

3.4.CAN I ALTER AN ITEM BOUGHT ON BIMBAYLOLA.COM?

At BIMBA Y LOLA, we offer you the possibility of altering any garment you buy either online or in store free of charge.

You can use this service for any piece of clothing during the first month after purchasing it (except for OUTLET products).

How to do it?
Once you have received your order, you can go to any store (except Outlet and El Corte Inglés stores) and ask for this service by presenting the receipt.

Are alterations for free?
All basic alterations for pieces of the current season are included in the service. But rates will apply if the garments are from previous seasons or if the alterations are more intricate.

For more information, please get in touch with our Customer Care team.

4.1.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

4.2.HOW CAN I RETURN AN ITEM RECEIVED AS A GIFT?

The recipient of a gift may return a product they are not fully satisfied with.

5.1.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro), Klarna and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

6.1.WHAT IS BIMBA Y LOLA'S SHIPPING POLICY?

If you choose the in-store collection option, you will have 7 business days to pick it up once the order has arrived at the selected store. To collect it, please enter the order number and your ID number. If you didn't purchase it yourself, you must submit a written authorization and a copy of the buyer's ID.

BIMBA Y LOLA will not send any order to post office boxes or military bases and does not guarantee delivery to hotels, tourist apartments or similar.

Orders will not be accepted if we are unable to identify a valid recipient/address.

Shipping conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

6.2.WHERE DOES BIMBA Y LOLA SHIP TO?

6.3.CAN MY ORDER BE DELIVERED ABROAD?

7.1.HOW DO I RETURN AN ITEM?

You can return your order up to 30 days after the purchase date:

1. In store: You can return your order at any store (except Outlets and El Corte Inglés). You just have to show your purchase receipt (delivery note) or the sticker you received with your order.

2. Through a courier company:

2.1 If you made your purchase as a registered user, you can return your order free of charge at any CTT office.

Follow these steps to return the item(s):

- Go to MY ACCOUNT > ORDERS AND RETURNS > RETURN A PRODUCT. Select the items you want to return.
- We will send you a return code by email. You can also download your label from MY ACCOUNT.
- Go to the post office with the package and show the return code you received.

* Note that if you don't follow the steps above, CTT may charge you shipping costs.

2.2 If you made your purchase as a guest: send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail.

Follow these steps to return the item(s):

- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.

Items must be returned in pristine condition, with tags attached, unworn and in their original packaging, to ensure payment of your refund.

Jewelry and accessories must be returned in their unopened, sealed and original packaging in sound condition. In compliance with the current health and safety regulations and for your own safety, cosmetics, swimwear and underwear returns will not be accepted if the protective seal has been removed.

Masks, for hygiene reasons and for your own safety, cannot be returned.

Find out the status of your return via the tracking number on the transport company's website.

For more information, please read our Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

7.2.WHEN DO I GET MY REFUND?

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher. Shipping costs will be reimbursed for all orders, except for gift orders that are refunded in-store to a bank card.

We will notify you as soon as your return has been approved, either in store or by our distribution center.

7.3.WHAT SHOULD I DO IF I HAVE RECEIVED A FAULTY OR INCORRECT PRODUCT?

Despite the fact that all of our products go under the strictest quality controls before being shipped, in the unlikely event of receiving a faulty product, the quickest solution is to go to the nearest store (except for El Corte Inglés and Outlet stores) where an attendant will evaluate the product. If the quality defect is confirmed, and the store has the item in stock, we will exchange the product, or we will refund you instead according to your preference.

If you do not have a store near you, we suggest you contact our Customer Service including the following information:

- Order number
- Product reference
- Brief description of the possible defect
- One or more photographs/video of the affected area and the whole product

We will examine the returned product carefully and notify you by email whether the item should be replaced (if appropriate) or refunded.

In the event of damaged packaging, please notify the courier service as soon as you receive your order.