1. DELIVERY: Free standard home and selected stores delivery via Servientrega. Standard delivery times (2-4 working days Bogotá, Medellín, Cali, Barranquilla, Cartagena, Pereira, Bucaramanga / 2-10 working days other areas) may get extended an additional 24 to 72h (working days) during Black Friday.

2. PAYMENT METHODS: Through Mercado Pago with your own account or by credit card, debit card and PSE.

3. EXTENDED RETURN: Extended return period up until January 2 for all purchases made between November 10 and December 2.


  • Free returns in store.
  • Returns to be sent by mail or private courier, with the sender assuming responsibility for the cost and delivery of the items.

Returns address:

Parque Empresarial Siberia, Bodegas 1a 5
Vereda La Punta a 750 M del Round Point, 250017
Tenjo – Cundinamarca (Colombia)

Refund 16 working days from reception and validation.

5. SPECIAL CUSTOMER SERVICE OPENING HOURS: Monday to Friday from 09:00 to 17:00 / Saturday to Sunday: 09:00 to 14:00. +57 601 5086274. Contacto.