Returns terms and conditions may vary during promotional periods. For more information, you can check the "SHIPPING AND RETURNS" section of the product page.
You have 14 calendar days from the date you receive your purchase to make a return.
Return items in the following ways:
Return of the product has to be done to the place where the product was purchased.
- If the product was purchased in the physical store, return has to be done in the same store by presenting the receipt and document to prove your personality.
- If the product was ordered in the online shop, return should be done by sending back your order by transport company Nova Postha. In this case you will pay shipping costs.
Please put the product inside the packaging including your receipt. In case if the product was paid during the receiving in Nova Postha please contact us by phone +38 0443449201 from Monday to Saturday from 09:00 to 18:00. Sunday closed. We will send you an online form which has to be filled in for receiving back the payment.
After sending back the product, use the tracking number from the transport company to track your return.
In case of return the product must be in the same condition as when you received them with its original packaging, including the labels. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.
For more information, please see our Terms and Conditions of purchase.
If the product was purchased in the physical store, exchange has to be done in the same store by presenting the receipt and document to prove your personality.
If the product was ordered in the online shop and you need to change a size or color, please contact us by phone +38 0443449201 from Monday to Saturday from 09:00 to 18:00. Sunday closed. The exchange is done by returning the product which does not fit you and sending a new product. In this case you will pay shipping costs.
For more clarifications please contact us by phone +38 0443449201 from Monday to Saturday from 09:00 to 18:00. Sunday closed.
Refunds are processed using the original payment method.
You will be notified by email once we have processed your refund.