FAQ

1.REGISTER
2.HOW TO BUY
3.PRODUCT
4.GIFT ORDER
5.PAYMENT METHODS
6.SHIPPING
7.RETURNS
8.TRACK ORDER

1.REGISTER

1.1.HOW CAN I REGISTER ON BIMBAYLOLA.COM?

Creating an account is quick and easy. Click on visible on our website. If you are already registered with BIMBA Y LOLA, enter your email address and password and click “ENTER”. Otherwise please fill in the "REGISTER" form and follow the steps.

1.2.WHAT ARE THE ADVANTAGES OF BEING A REGISTER USER?

As a registered user, you will be able to access exclusive options and services:

- Save for Later
- Orders & Returns info
- Personalized recommendations
- Special promotions
- Exclusive content

1.3.WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, please click on on our website, click on “FORGOTTEN PASSWORD?” and enter the email address you registered with.

We will send you an email right away with a link to reset your password. Click on the link, follow the instructions, input your new password and confirm it in the next field.

If you do not receive our email immediately, please check your spam folder. If the problem persists, contact our Customer Care Team to get assistance.

1.4.HOW CAN I MODIFY MY ACCOUNT DETAILS?

To make sure your BIMBA Y LOLA experience runs smoothly, you can edit your personal details (except the email address you registered with) and preferences from your account at any time. To do so, simply log into your account by clicking .

1.5.HOW CAN I DELETE MY DETAILS FROM BIMBA Y LOLA'S DATABASE?

Your details will be treated in accordance with European General Data Protection Regulation (GDPR) 2016/679. At any time, you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending written notice to lopd@bimbaylola.com from the email address used to set up your registration, or by sending a letter accompanied by a copy of your national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.

2.HOW TO BUY

2.1.HOW DO I PLACE AN ORDER ON BIMBAYLOLA.COM?

1.- Browse our products:

You can browse all categories on the BIMBA Y LOLA website. Simply click on a product to be taken to its product page to find all relevant information (sizing, composition, color options, shipping, returns, etc.).

2.- Select your products:

Add items directly from the grid to your Shopping bag by selecting the the item using the quick shop icon and the size (if applicable). From a product page, select color and size (if applicable), and simply add to your Shopping bag clicking on “ADD TO BAG”.

3.- Wishlist:

You can create your wishlist by clicking on the heart icon at the product page or by selecting “ADD TO WISHLIST” from the shopping bag. You can also add any ítem even if it is temporarily unavaliable or as coming soon and buy them once they become available again.

If you are a registered customer you can share your wishlist with whoever you want.

Please note that adding items to the wishlist does not imply any kind of reservation.

4.- Shopping Bag:

Review your selected items by clicking on the “SHOPPING BAG” icon at the upper right corner of the website, before proceed to checkout.

Before finishing your purchase, you can edit, add or erase any item. The total amount due will be displayed, with discounts and shipping costs applied if any. The respective taxes will also be displayed in this section.

5.- Checkout:

a) Purchase details: Review the full summary of your order details.

b) Placing your order:
- As a registered user, simply log in with your email address and password to access your saved preferences and breeze through checkout.
- Finally, you can check out as a guest. You will be able to become a registered user after your order is placed: we will only ask you to create a password for your account to be set up.

c) Shipment: Enter your address details. We recommend that you carefully review all the details to ensure that the delivery is correct.

d) Payment method: Select your preferred method of payment and securely enter your details as requested.

e) Last step: Click on “PLACE ORDER”.

f) Your order is confirmed. You will receive an order confirmation by email within minutes. Additionally, if you are a registered user, you can access your order details at any time from your BIMBA Y LOLA account through “ > ORDERS”.

Congrats, you are now part of the BIMBA Y LOLA World!

2.2.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

2.3.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, MasterCard and AMEX) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

2.4.IS IT SAFE TO BUY ON BIMBAYLOLA.COM?

To ensure credit and debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will then authorize the operation.

BIMBA Y LOLA strictly complies with all data protection regulations imposed by each payment method you may use to make your purchase.

2.5.HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the “It’s a gift” option, your message will also be featured.

As a registered user, you can also check your order status from your account in the "ORDER & RETURNS” section.

2.6.CAN I MODIFY MY SHIPPING ADDRESS?

To ensure fast logistics and high standards for deliveries, we contract with the best transport partners. As a result, we may not be able to modify the delivery address for your order after it has been placed. If this happens, please contact our Customer Service Team.

When selecting PayPal as your payment method, no changes can be made to the delivery address once the order has been placed.

We kindly recommend updating your BIMBA Y LOLA account details when necessary, to make sure your next shopping experience is smooth and frictionless.

2.7.CAN I CANCEL MY ORDER?

As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet started. Please contact our Customer Care Team to manage your cancellation request.

If it is too late to cancel your order and you still want to return an item upon delivery, please follow our return process.

3.PRODUCT

3.1.THE ITEM I WANT IS SOLD OUT. HOW AM I NOTIFIED THAT IT IS BACK IN STOCK?

If an item is out of stock or temporarily unavailable in your size, you can subscribe to our “Availability alerts”. From the item’s product page, simply select your size and enter your email address to be notified once it becomes available again.

Please note that opting for “Availability alerts” does not imply any kind of reservation. Once notified, you must hurry up if you don’t want to miss your chance!

3.2.WHAT SIZE SHOULD I ORDER?

To help you find the most suitable size, we have made available a size guide for our “Clothes”, “Shoes”, “Rings” and “Hats” categories. From our website, click on the product page of your desired item and find our size guide right below the pictures.

Clothes

How to measure

Bust: Measure around the broadest part of your bust.
Waist: Measure around your natural waistline.
Hips: Measure around the fullest part of your hips.

Size	XS	XS-S	S	M	M-L	L	XL	XXL
Chest	84	88	88	94	100	100	104	108
Waist	72	76	76	84	90	90	94	100
Hips	92	96	96	102	108	108	112	118

Size	34	36	38	40	42	44	46	48
Chest	80	84	88	92	96	100	104	108
Waist	68	72	76	80	84	88	92	96
Hips	88	92	96	100	104	108	112	116

Size conversion

	XS	XS- S	S	M	M- L	L	XL
BIMBA Y LOLA	36	36- 38	38	40	40- 42	42	44
EU	34	36- 38	38	40	40- 42	42	44
FR	38	38- 40	40	42	42- 44	44	46
IT	40	40- 42	42	44	44- 46	46	48
UK	8	8- 10	10	12	12- 14	14	16
US	4	4- 6	6	8	8- 10	10	12
MX	24	24- 26	26	28	28-30	32	34
KR	55		66	77		88	99
CN (tops)	160/80A		165/84A	165/88A		170/92A	170/96A
CN (bottoms)	160/64A		165/68A	165/72A		170/76A	170/80A

Shoes

How to measure

Measure the distance between the back of your heel and your longest toe.

Size guide

	S		M		L		XL
Size	35	36	37	38	39	40	41
CM	22,87	23,53	24,20	24,86	25,53	26,20	26,86
Inches	9	9,26	9,53	9,79	10,05	10,31	10,57

Size conversion

BIMBA Y LOLA	35	36	37	38	39	40	41
EU	35	36	37	38	39	40	41
UK	2,5	3,5	4,5	5	5,5	6,5	7,5
US	5	5,5	6,5	7,5	8	9	10
IT	35	36	37	38	39	40	41
FR	36	37	38	39	40	41	42
Korea	220	230	240	250	260	270	280
China	230 (1.5)	235 (1.5)	240 (1.5)	250 (1.5)	255 (1.5)	260 (1.5)	270 (1.5)

RINGS

Size guide

Size		12	14	16	18	UN
Diameter	MM	16,6	17,2	17,8	18,5	17,2
	Inches	0,65	0,68	0,70	0,73	0,68

Size conversion

BIMBA Y LOLA	12	14	16	18	UN
EU	52	54	56	58	54
UK	M	N-O	P	Q-R	N-O
US	6	7	7,75	8,5	7
FR	52	54	56	58	54
IT	52	54	56	58	54

HATS

How to measure

Measure around the fullest part of the head.

Size guide

Size		XS	S	M	UN
Perimeter	CM	55	57	59	59
	Inches	21,65	22,44	23,23

3.3.HOW DO I CARE FOR MY ITEMS?

All of our items come with a care label. We strongly recommend following these instructions.

For additional questions regarding product care please contact our Customer Care Team here.

4.GIFT ORDER

4.1.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “"It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

4.2.HOW CAN I RETURN AN ITEM RECEIVED AS A GIFT?

The recipient of a gift may return a product they are not fully satisfied with.

Return method	Timeframe	Cost
Courier	Within 30 days of the date of purchase	To be assumed by customer

Return method: Courier

Timeframe: Within 30 days of the date of purchase

Cost: To be assumed by customer

Send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail. The refund will be issued through the original payment method, to the person who made the purchase.

Request your return follow these steps:
- Step 1: place the sticker you received with your order on the outside of the box.
- Step 2: insert it into the box and send it to:

BIMBA Y LOLA
DADELAND MALL
7535 N Kendall Dr L.2150A
33156 Miami

If you do not keep that sticker, contact our Customer Care Team here and request your purchase note.

Follow the status of your return using the tracking number on the transport company's website.

* Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.

* Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition.

* In compliance with current health and safety regulations, and for the safety of the client, swimsuit returns will not be accepted without the security seals intact.

* Return terms and conditions may vary during promotional periods. For more information, you can check the product information section (Shipping & Returns)

Once we have made the refund, you will receive the amount in the original payment method. We will send you an email with the confirmation.

For more information, see the Terms and Conditions.

5.PAYMENT METHODS

5.1.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, MasterCard and AMEX) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

6.SHIPPING

6.1.WHAT IS BIMBA Y LOLA'S SHIPPING POLICY?

Shipping method	Cost	Delivery time
East Coast	FREE SHIPPING over $150. $8 Ordes with DHL Express	2-3 working days
West Coast	FREE SHIPPING over $150. $8 Ordes with DHL Express	2-3 working days
Other cities	FREE SHIPPING over $150. $8 Ordes with DHL Express	2-5 working days
In store	FREE on orders over $150. $4 Ordes with DHL Express	2-5 working days

Shipping method: East Coast)

Cost: FREE SHIPPING over $150.

$8 Ordes with DHL Express

Delivery time: 2-3 working days

Shipping method: West Coast

Cost: FREE SHIPPING over $150.

$8 Ordes with DHL Express

Delivery time: 2-3 working days

Shipping method: Other cities

Cost: FREE SHIPPING over $150.

$8 Ordes with DHL Express

Delivery time: 2-5 working days

Shipping method: In store

Cost: FREE on orders over $150.

$4 Ordes with DHL Express

Delivery time: 2-5 working days

If you choose the in-store collection option, you will have 7 business days to pick it up once the order has arrived at the selected store. To collect it, please enter the order number and your ID number. If you didn't purchase it yourself, you must submit a written authorization and a copy of the buyer's ID.

BIMBA Y LOLA will not send any order to post office boxes or military bases and does not guarantee delivery to hotels, tourist apartments or similar.

Orders will not be accepted if we are unable to identify a valid recipient/address.

6.2.WHERE DOES BIMBA Y LOLA SHIP TO?

Products offered on bimbaylola.com are distributed exclusively within the following countries:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France (Continental only, excluding overseas territories), Germany (except Helgoland Island and the city of Büsingen), Greece (except Mount Athos), Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Italian waters of Lake Lugano), Latvia, Lithuania , Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Ceuta y Melilla), Sweden, United Kingdom (except Northern Ireland, Channel Islands and Gibraltar), USA.

BIMBA Y LOLA will not send any order to post office boxes or military bases.

Orders will not be accepted if we are unable to identify a valid recipient/address.

6.3.CAN MY ORDER BE DELIVERED ABROAD?

Orders can only be delivered to addresses in the market you are shopping in. If you wish to send items to a different market, you must do the purchase from that market’s specific website.

Please note that different prices and delivery charges may apply.

7.RETURNS

7.1.HOW DO I RETURN AN ITEM?

Return method	Timeframe	Cost
Via post or courier	Within 30 days of the date of purchase	To be assumed by customer

Return method: Via post or courier

Timeframe: Within 30 days of the date of purchase

Cost: To be assumed by customer

Send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages.

So we recommend you send it by certified mail. The refund will be issued through the original payment method, to the person who made the purchase.

Request your return follow these steps:
- Step 1: Place the sticker you received with your order on the outside of the box.
- Step 2: Insert it into the box and send it to: