FAQ

1.1.HOW CAN I REGISTER ON BIMBAYLOLA.COM?

Creating an account is quick and easy. Click on visible on our website or app. If you are already registered with BIMBA Y LOLA, enter your email address and password and click “ENTER”. Otherwise please fill in the "REGISTER" form and follow the steps.

1.2.WHAT ARE THE ADVANTAGES OF BEING A REGISTER USER?

As a registered user, you will be able to access exclusive options and services:

- Save for Later
- Orders & Returns info
- Personalized recommendations
- Special promotions
- Exclusive content
- Make your returns free of charge via Correos

1.3.WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, please click on on our website or app, click on “FORGOT PASSWORD?” and enter the email address you registered with.

We will send you an email right away with a link to reset your password. Click on the link, follow the instructions, input your new password and confirm it in the next field.

If you do not receive our email immediately, please check your spam folder. If the problem persists, contact our Customer Care team to get assistance.

1.4.HOW CAN I MODIFY MY ACCOUNT DETAILS?

To make sure your BIMBA Y LOLA experience runs smoothly, you can edit your personal details (except the email address you registered with) and preferences from your account at any time. To do so, simply log into your account via .

1.5.HOW CAN I DELETE MY DETAILS FROM BIMBA Y LOLA'S DATABASE?

Your details will be treated in accordance with European General Data Protection Regulation (GDPR) 2016/679. At any time, you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending written notice to lopd@bimbaylola.com from the email address used to set up your registration, or by sending a letter accompanied by a copy of your national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.

2.1.HOW DO I PLACE AN ORDER ON BIMBAYLOLA.COM?

2.2.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

2.3.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

2.4.IS IT SAFE TO BUY ON BIMBAYLOLA.COM?

To ensure credit and debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will then authorize the operation.

BIMBA Y LOLA strictly complies with all data protection regulations imposed by each payment method you may use to make your purchase.

2.5.HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the “It’s a gift” option, your message will also be featured.

As a registered user, you can also check your order status from your account in the "ORDER & RETURNS” section.

2.6.CAN I MODIFY MY SHIPPING ADDRESS?

To ensure fast logistics and high standards for deliveries, we contract with the best transport partners. As a result, we may not be able to modify the delivery address for your order after it has been placed. If this happens, please contact our Customer Service Team.

When selecting PayPal as your payment method, no changes can be made to the delivery address once the order has been placed.

We kindly recommend updating your BIMBA Y LOLA account details when necessary, to make sure your next shopping experience is smooth and frictionless.

2.7.CAN I CANCEL MY ORDER?

As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet begun. Please contact our customer care team to manage your cancellation request.

2.8.CAN I ASK FOR AN INVOICE?

For purchases made in Spain (Peninsula and Balearic Islands) you can request the invoice of your purchase by selecting the option "INVOICE" in the checkout.

You can also download the invoice by accessing your account.

In case you have not requested the invoice during the purchase process, you should contact our Customer Service team here.

3.1.THE ITEM I WANT IS SOLD OUT. HOW AM I NOTIFIED THAT IT IS BACK IN STOCK?

If an item is out of stock or temporarily unavailable in your size, you can subscribe to our “Availability alerts”. From the item’s product page, simply select your size and enter your email address to be notified once it becomes available again.

Please note that opting for “Availability alerts” does not imply any kind of reservation. Once notified, you must hurry up if you don’t want to miss your chance!

3.2.WHAT SIZE SHOULD I ORDER?

To help you find the most suitable size, we have made available a size guide for our “Clothes”, “Shoes”, “Rings” and “Hats” categories. From our website, click on the product page of your desired item and find our size guide right below the pictures.

How to measure

Bust: Measure around the broadest part of your bust.
Waist: Measure around your natural waistline.
Hips: Measure around the fullest part of your hips.

How to measure

Measure the distance between the back of your heel and your longest toe.

How to measure

Measure around the fullest part of the head.

3.3.HOW DO I CARE FOR MY ITEMS?

All of our items come with a care label. We strongly recommend following these instructions.

For additional questions regarding product care please contact our Customer Care team here.

3.4.CAN I ALTER AN ITEM BOUGHT ON BIMBAYLOLA.COM?

At BIMBA Y LOLA, we offer you the possibility of altering any garment you buy either online or in store free of charge.

You can use this service for any piece of clothing during the first month after purchasing it (except for OUTLET products).

How to do it?
Once you have received your order, you can go to any store (except Canary Islands, Outlet and El Corte Inglés stores) and ask for this service by presenting the receipt.

Are alterations for free?
All basic alterations for pieces of the current season are included in the service. But rates will apply if the garments are from previous seasons or if the alterations are more intricate.

For more information, please get in touch with our Customer Care team.

4.1.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

4.2.HOW CAN I RETURN AN ITEM RECEIVED AS A GIFT?

The recipient of a gift may return a product they are not fully satisfied with.

5.1.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard and Maestro), Klarna and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

6.1.WHAT IS BIMBA Y LOLA'S SHIPPING POLICY?

If you choose the in-store collection option, you will have 7 business days to pick it up once the order has arrived at the selected store. To collect it, please enter the order number and your ID number. If you didn't purchase it yourself, you must submit a written authorization and a copy of the buyer's ID.

BIMBA Y LOLA will not send any order to post office boxes or military bases and does not guarantee delivery to hotels, tourist apartments or similar.

Orders will not be accepted if we are unable to identify a valid recipient/address.

Shipping conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

6.2.WHERE DOES BIMBA Y LOLA SHIP TO?

6.3.CAN MY ORDER BE DELIVERED ABROAD?

7.1.HOW DO I RETURN AN ITEM?

You have 30 calendar days from the date of the order.

Return items in the following ways:

1. In store:

You can return your order at any store for free (except for the Canary Islands, Outlets and El Corte Inglés). Please present your proof of purchase or the sticker enclosed with your order.

2. Post Office:

If you were logged when you placed your order, you can return item(s) free of charge at any Post Office.

Follow these steps to return an item:

- Step 1: go to MY ACCOUNT > ORDERS AND RETURNS > RETURN AN ITEM > SELECT THE PRODUCT TO RETURN > SELECT YOUR DELIVERY POINT.

- Step 2: you'll receive a return code via email (e.g. L36C350400902810136415Z) and you can also download your label from MY ACCOUNT.

To download the label, go to: MY ACCOUNT > ORDERS AND RETURNS > SELECT YOUR ORDER > RETURN INFORMATION > DOWNLOAD RETURN LABEL.

- Step 3: go to the Post Office and show your return code.

* Note that if you don't follow the steps above, your Post Office return may incur additional costs.

3. Courier:

Send us your return via the courier company of your choice. The cost and safe delivery of the items is at your expense. We recommend you to use a tracked shipping method, as we are not responsible for any items that fail to reach us.

Follow these steps to return the item(s):

- Step 1: Attach the sticker you received with your order to the outside of the box.

- Step 2: Place it in the box and send it to:

BIMBA Y LOLA
Estrada Peinador - Os Valos, 127
36415 Mos
Pontevedra

If you didn't keep the sticker, contact Customer Services here and ask for your proof of purchase.

Use the tracking number from your chosen courier company to track your return.

* Items must be returned in perfect condition, with tags attached, unused/unworn and in their original packaging to guarantee a refund.

* Jewelry and accessories must be returned in their original packaging - sealed, unopened, and in good condition.

* In compliance with current health and safety regulations, and for our customers' safety, we do not accept returns of swimwear if the hygiene seal is not intact.

* Return terms and conditions may vary during promotional periods. For more information, you can check the product information section (Shipping & Returns).

Once we've processed your return, you'll receive a refund via your original payment method. We'll send you an email to confirm.

For more information, please see our terms and conditions of purchase.

7.2.WHEN DO I GET MY REFUND?

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher. Shipping costs will be reimbursed for all orders, except for gift orders that are refunded in-store to a bank card.

7.3.WHAT SHOULD I DO IF I HAVE RECEIVED A FAULTY OR INCORRECT PRODUCT?

Despite the fact that all of our products go under the strictest quality controls before being shipped, in the unlikely event of receiving a faulty product, the quickest solution is to go to the nearest store (except Canary Islands, Outlet and El Corte Inglés stores) where an attendant will evaluate the product. If the quality defect is confirmed, and the store has the item in stock, we will exchange the product, or we will refund you instead according to your preference.

If you do not have a store near you, we suggest you contact our Customer Service including the following information:

- Order number
- Product reference
- Brief description of the possible defect
- One or more photographs/video of the affected area and the whole product

We will examine the returned product carefully and notify you by email whether the item should be replaced (if appropriate) or refunded.

In the event of damaged packaging, please notify the courier service as soon as you receive your order.

7.4.CAN I EXCHANGE AN ITEM?

A BIMBA Y LOLA online exchange feature is not yet available, though we do not rule it out in the future!

Meanwhile, you can place a new order for the desired item and simply return the original one.

8.1.HOW CAN I CHECK MY ORDER STATUS?

Once your order is with our transport partner and the delivery process has started, you will receive an email providing you with a tracking number to check the delivery status of your parcel. The activation of the tracking number may take a maximum of 24 hours from the shipment confirmation sent to you by email. Please allow some time to be able to follow your order.

As a registered user, you can also follow the status of your delivery from your account.