RETURNS

1.Return details

Return method Cost
In-store (excluding the Canary Islands, Outlet stores and El Corte Inglés) FREE
Post Office for registered customers FREE
Post Office or courier for guests At customer’s expense

Return method: In-store (excluding the Canary Islands, Outlet stores and El Corte Inglés)

Cost: FREE

Return method: Post Office for registered customers

Cost: FREE

Return method: Post Office or courier for guests

Cost: At customer’s expense

You have 30 calendar days from the date of the order.

Return items in the following ways:

1. In store:

You can return your order at any store for free (except for the Canary Islands, Outlets and El Corte Inglés). Please present your proof of purchase or the sticker enclosed with your order.

2. Post Office:

If you were logged when you placed your order, you can return item(s) free of charge at any Post Office.

Follow these steps to return an item:

- Step 1: go to MY ACCOUNT > ORDERS AND RETURNS > RETURN AN ITEM > SELECT THE PRODUCT TO RETURN > SELECT YOUR DELIVERY POINT.

- Step 2: you'll receive a return code via email (e.g. L36C350400902810136415Z) and you can also download your label from MY ACCOUNT.

To download the label, go to: MY ACCOUNT > ORDERS AND RETURNS > SELECT YOUR ORDER > RETURN INFORMATION > DOWNLOAD RETURN LABEL.

- Step 3: go to the Post Office and show your return code.

* Note that if you don't follow the steps above, your Post Office return may incur additional costs.

3. Courier:

Send us your return via the courier company of your choice. The cost and safe delivery of the items is at your expense. We recommend you to use a tracked shipping method, as we are not responsible for any items that fail to reach us.

Follow these steps to return the item(s):

- Step 1: Attach the sticker you received with your order to the outside of the box.

- Step 2: Place it in the box and send it to:

BIMBA Y LOLA
Estrada Peinador - Os Valos, 127
36415 Mos
Pontevedra

If you didn't keep the sticker, contact Customer Services here and ask for your proof of purchase.

Use the tracking number from your chosen courier company to track your return.

* Items must be returned in perfect condition, with tags attached, unused/unworn and in their original packaging to guarantee a refund.

* Jewelry and accessories must be returned in their original packaging - sealed, unopened, and in good condition.

* In compliance with current health and safety regulations, and for our customers' safety, we do not accept returns of swimwear if the hygiene seal is not intact.

* Return terms and conditions may vary during promotional periods. For more information, you can check the product information section (Shipping & Returns).

Once we've processed your return, you'll receive a refund via your original payment method. We'll send you an email to confirm.

For more information, please see our terms and conditions of purchase.

2.Refunds

Refund method Refund time frame
In store 5 working days
Post Office 5 working days from reception and validation in our distribution center
Via post or courier 5 working days from reception and validation in our distribution center
Click&Collect order expired in store 5 working days from order expiration

Refund method: In store

Refund time frame: 5 working days

Refund method: Post Office

Refund time frame: 5 working days from reception and validation in our distribution center

Refund method: Via post or courier

Refund time frame: 5 working days from reception and validation in our distribution center

Refund method: Click&Collect order expired in store

Refund time frame: 5 working days from order expiration

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher.